Manley Financial Services (MFS) Inc. - 2009 to Present - Network Administrator & IT Support

Deliver continuous IT assistance and support for internal users on IT applications, systems and network infrastructure for a financial service organization. Efficiently analyze, troubleshoot and resolve Virtual LAN (VLAN) networking issues. Deployment and management of workstations, laptops, notebooks and mobile devices.

• Perform comprehensive research on technical solutions and software trends to improve the performance and reliability of the network.

• Educate staff on new software and IT data and network security protocols.

• Complete regular system maintenance and performance monitoring; updating infrastructure and software, protecting firewalls, printing issues, backing up data and reformatting computer systems.

 

Second Sight Media Solutions - 2008 to 2017 - Owner & Operator

Launched a start-up and managed the daily operations of a marketing, webpage design and social media development company that provided tailored solutions to small and medium sized enterprises (SMEs). Offered search engine optimization (SEO) and social media promotional campaign development on Facebook, Twitter, and YouTube and LinkedIn to drive clients’ marketing strategies and brand identities.

• Conducted in-depth client assessments to gather information on business objectives, target markets, trends to ensure brand consistency.

• Liaised with clients and third party sub-contractors to provide long term administration and support.

• Evaluated webpage statistics and analytics to determine performance and reliability in the marketplace.

• Collaborated with businesses to identify and implement keywords and tagging initiatives on websites, YouTube videos and social media platforms.

 

H & R Block - Jan 2016 to May 2016 - IT Staff Support (RFS – Regional Function Support)

Provided tier 1 technical and IT support to employees to maximize staff efficiency by troubleshooting and mitigating potential problems. Utilized an internal ticketing system and remote desktop applications to assist tax preparers with technical difficulties.

• Effectively communicated technical information to non-technical staff on software use and problem resolutions.

• Followed confidentiality requirements while downloading, reviewing and forwarding client tax information to tax preparers.

 

Russell Logistics Company - 2007 to 2009 - Customs Release Agent

Facilitated the just-in-time shipments of heavy equipment parts valued for Tormont Cat, by coordinating with drivers and Canadian Border Services Agency at multiple border crossings from the US into Canada.

• Reviewed, maintained and corrected import paperwork to ensure accuracy and consistency for customs clearance.

• Adhered to strict company policies and federal regulations while completing documentation.